Privacy Policy

World Stem Cell ("we," "us," or "our") respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or request a consultation.

Information We Collect

• Contact details: name, email, phone number, country, and any details you voluntarily provide in our consultation form.
• Health-related information: any condition, symptom, or medical context you choose to share so we can determine candidacy and coordinate care.
• Usage data: device, browser, pages visited, referring URL, and similar technical data collected through cookies and analytics tools.

How We Use Your Information

• To respond to consultation requests and schedule appointments.
• To coordinate clinical evaluation, travel logistics, and follow-up care.
• To improve our website, services, and patient experience.
• To communicate with you about your inquiry, appointments, and educational updates you have requested.

Sharing of Information

We share information only with the members of our medical, coordination, and administrative team who need it to provide care. We do not sell your personal data. We may share information with trusted service providers (for example, scheduling, email, or hosting platforms) bound by confidentiality obligations, or when required by law.

Confidentiality of Health Information

Any health information you share is treated with strict confidentiality and accessed only by authorized members of our medical and patient-care team.

Cookies & Analytics

We use cookies and similar technologies to operate the site, measure performance, and improve usability. You may disable cookies in your browser; some features may not work as intended.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

We serve patients from more than thirty countries and our clinical operations are based in Mexico. By submitting information, you understand that it may be processed in Mexico and other jurisdictions whose data protection laws may differ from those in your home country.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

• Access the personal information we hold about you.
• Request correction or update of inaccurate information.
• Request deletion, subject to applicable legal and medical-record requirements.
• Withdraw consent for non-essential communications at any time.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision.

Contact Us

For questions or to exercise your rights, contact us at care@worldstemcell.com, +52 624 145 2929, or Los Cabos, Baja California, 23450, Mexico.